Privacy Policy
Effective Date: February 23, 2025
Issuing Entity: Mixozi Technology Private Limited (hereinafter "Mixozi"), a private limited company incorporated under the Companies Act, 2013 (India), with its registered office in Washington, USA.
1. Scope and Purpose
This Privacy Policy governs the collection, processing, storage, and sharing of personal data through the Feelsoon social networking application (the "App") and its associated website (www.feelsoon.com). The policy is designed to comply with the European Union’s General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), India’s Information Technology Act (2000), and other applicable data protection laws. Its purpose is to inform Users about how their personal information is handled, the legal bases for processing, and the rights available to them under relevant jurisdictions.
2. Data Controller and Contact Information
Mixozi acts as the Data Controller for all personal data collected through the App. This designation signifies that Mixozi determines the purposes and means of processing User data. For questions, requests, or concerns regarding data privacy, Users may contact Mixozi via the following methods:
- Email: support@mixozi.com (responses provided within 72 hours).
3. Types of Data Collected
Mixozi collects and processes the following categories of personal data:
3.1 Directly Provided Data
When Users register for an account or interact with the App’s features, they voluntarily provide information such as their username, email address, profile photo, and password. Additional data may include payment details (e.g., credit card numbers processed securely via Stripe or PayPal) for premium subscriptions and User-generated content such as posts, comments, direct messages, and uploaded multimedia files (photos, videos).
3.2 Automatically Collected Data
Technical and usage data are gathered automatically through cookies, log files, and integrated third-party services. This includes IP addresses, device identifiers (e.g., IMEI numbers), operating system versions (e.g., iOS 18 or Android 15), browser types (e.g., Chrome, Safari), geolocation data (approximated to city-level precision), and advertising identifiers such as Google AdMob’s Android Advertising ID (AAID) or Apple’s Identifier for Advertisers (IDFA). Usage patterns, such as session duration, frequency of logins, and interactions with specific features (e.g., likes, shares), are also recorded.
3.3 Special Category Data
Mixozi does not intentionally collect or process sensitive personal data as defined under GDPR Article 9, which includes racial or ethnic origin, political opinions, religious beliefs, biometric data, health information, or sexual orientation. Users are expressly prohibited from posting such content, and any instances discovered through moderation will result in immediate Content removal and account suspension.
4. Children's Data Protection
Feelsoon is not intended for users under the age of 13. We strictly prohibit children under 13 from creating accounts or using our services. We do not knowingly solicit or collect personal information from children below this age threshold.
For teenagers between 13-16 years old, parental consent is mandatory before full account activation. Parents or guardians must verify consent through a confirmation email during the registration process. Without such verification, accounts remain in a restricted state with limited functionality.
Should we discover we've inadvertently collected information from someone under 13, we'll promptly delete all associated data. If you believe we may have collected information from a user under 13, please report this immediately to support@mixozi.com.
5. Legal Basis for Processing
Under GDPR Article 6, Mixozi relies on the following legal grounds to process personal data:
Consent: Explicit opt-in consent is obtained for specific activities, such as targeted advertising, newsletter subscriptions, and precise location tracking. Consent can be withdrawn at any time via the App’s privacy settings.
Contractual Necessity: Data processing is required to fulfill obligations under the Terms and Conditions, such as account creation, message delivery, and payment processing for premium features.
Legitimate Interests: Mixozi processes data to improve App functionality, prevent fraud, and ensure network security. For example, analyzing aggregated usage trends to optimize server performance or using IP addresses to block suspicious login attempts.
Legal Obligations: Compliance with lawful requests from regulatory authorities, such as tax reporting or responses to court orders.
6. How We Use Your Data
Personal data is utilized for the following purposes:
6.1 Core Functionality
To enable social networking features, including the creation of User profiles, posting of Content, commenting on others’ posts, and direct messaging between Users. Geolocation data may be used to display location-based tags or recommend nearby events, subject to User consent.
6.2 Advertising and Personalization
To deliver targeted advertisements through integrated platforms such as Facebook Ads and Google AdMob. Advertising identifiers and demographic data (e.g., age, interests) are shared with these third parties to serve relevant ads. Users may disable personalized ads via device settings (e.g., iOS Privacy menu or Android Google Ads settings).
6.3 Security and Fraud Prevention
To detect and mitigate risks such as account takeovers, spam, or phishing attempts. Firebase logs are analyzed to identify unusual activity patterns, while IP addresses are cross-referenced with threat databases to block malicious actors.
6.4 Service Improvement
To enhance App performance and develop new features. For instance, aggregated usage statistics from Google Analytics inform decisions about interface redesigns or server capacity upgrades.
7. Third-Party Data Sharing
Mixozi shares personal data with the following categories of recipients under strict contractual safeguards:
7.1 Service Providers
7.2 Legal and Regulatory Authorities
Data may be disclosed to law enforcement agencies, tax authorities, or other governmental bodies in response to valid legal requests, such as subpoenas, court orders, or investigations under the U.S. Stored Communications Act or India’s IT Rules (2021).
7.3 Mandatory Disclosures
Under certain circumstances, Mixozi may be required to share user information with governmental bodies, law enforcement agencies, or other third parties. These situations include:
When addressing such requests, we disclose only what's legally necessary and maintain detailed records of all information shared. Where legally permissible, we attempt to notify affected users of such disclosures.
8. International Data Transfers
Data collected from Users in the European Union (EU) or European Economic Area (EEA) may be transferred to countries outside these regions, including the United States and India. Such transfers are conducted under GDPR Article 46 safeguards, such as Standard Contractual Clauses (SCCs) with third-party processors like Google and Meta. Transfers to jurisdictions deemed "adequate" by the European Commission (e.g., Japan, the United Kingdom) rely on official adequacy decisions.
9. Data Retention and Deletion
Personal data is retained only for the period necessary to fulfill the purposes outlined in this policy:
10. Your Rights Under GDPR
Users residing in the EU/EEA or jurisdictions with equivalent privacy laws have the following rights:
Right to Access: Request a copy of the personal data held by Mixozi, including details about processing purposes and third-party recipients.
Right to Rectification: Correct inaccuracies in personal data (e.g., outdated email addresses or incorrect profile information).
Right to Erasure: Delete accounts and associated data, subject to legal retention requirements (e.g., payment records).
Right to Restrict Processing: Limit how data is used, such as temporarily suspending ad targeting during a fraud investigation.
Right to Data Portability: Receive a machine-readable export of data provided to Mixozi (e.g., posts, messages).
Right to Object: Opt out of specific processing activities, such as profiling for personalized ads.
Requests to exercise these rights must be submitted to support@mixozi.com. Mixozi will respond within thirty (30) days for EU/EEA Users and forty-five (45) days for others.
Practical Privacy Controls
Beyond formal legal rights, Feelsoon provides direct in-app tools to manage your privacy:
These settings can be adjusted anytime through the Privacy section in your app settings.
11. Consent Management
11.1 Explicit Opt-In Mechanisms
Upon first launch, the App presents a granular consent screen where Users must explicitly agree to:
11.2 Withdrawal of Consent
Users may adjust preferences at any time through the App’s "Privacy Settings" menu. For example:
11.3 Digital Privacy Signals
Feelsoon recognizes automated privacy preference signals, including Global Privacy Control (GPC) signals from supported browsers. When our systems detect these signals, we honor them as valid requests to limit data sharing and sales for that specific browser or device.
California residents and users in states with similar privacy regulations can also manually submit opt-out requests through privacy@mixozi.com or the designated opt-out form in our Privacy Dashboard.
12. Security Measures
Mixozi implements technical and organizational measures to protect personal data against unauthorized access, alteration, or destruction:
Encryption: All data transmitted between the App and servers is encrypted using TLS 1.2+ protocols. Data at rest (e.g., stored in Firebase) is secured with AES-256 encryption.
Access Controls: Employee access to User data is restricted through role-based permissions and multi-factor authentication (MFA).
Audits: Annual third-party penetration tests are conducted to identify and remediate vulnerabilities. Incident response protocols are in place to address data breaches within seventy-two (72) hours.
Account Deletion Process
When you request account deletion, Feelsoon implements a staged removal process:
- Initial request begins a 15-day grace period during which you may reverse your decision
- Logging in during this period automatically cancels the deletion request
- After this period expires, your profile, posts, and personal information are permanently removed
- Your content becomes inaccessible to other users within 72 hours of confirming deletion
Certain information may be retained after account deletion:
For suspended accounts, we retain identifying information to prevent the creation of new accounts that circumvent our safety measures.
13. Updates to This Policy
Mixozi may update this Privacy Policy to reflect changes in legal requirements, data practices, or service offerings. Material revisions (e.g., new data-sharing arrangements or processing purposes) will be communicated through:
Non-material changes (e.g., grammatical corrections) will be published on the policy page without prior notice. Continued use of the App after updates constitutes acceptance of the revised terms.
We notify users about significant privacy policy changes through prominent in-app messages and email alerts when possible. For major changes affecting data processing or user rights, we provide at least 30 days' advance notice before implementation.
Certain updates required by law or addressing security vulnerabilities may be implemented with shorter notice periods. In all cases, the latest version will be accessible at www.feelsoon.com/privacy.